Privacy Policy
Last updated: December 30, 2019
This policy describes Astek Home's (operated by Astek Home, Inc.) policies and procedures on the collection, use and disclosure of your information when you use the Astek Home website. We will not use or share your information with anyone except as described in this policy. This policy does not apply to information we collect by other means (including offline) or from other sources.
This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our website.
Astek Home uses information we collect to send you information about our products and services, analyze how our website is used, diagnose technical problems, maintain security, personalize content, remember information to help you efficiently access your account, monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns, and track user content and users as necessary to comply with the Digital Millennium Copyright Act and other applicable laws.
What information we collect about you
We collect personal data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with personal data about you, or when personal data about you is automatically collected in connection with your use of our services.
Information we collect directly from you
We receive personal data directly from you when you provide us with such personal data, including without limitation the following:
- First and last name
- Email address
- Shipping address
- Billing address
- Social and third-party website profiles, such as Facebook, Twitter, Instagram, and Pinterest
- User content, for example, comments and posts you submit publically, or files you upload (which can include Personal Data if you include Personal Data in such content)
Information we receive from third party sources
Some third parties such as software vendors provide us with personal data about you, such as the following:
- Account information for third party services: If you interact with a third party service when using our services, such as if you share content from our services through a third party social media service, the third party service will send us information about you, such as information from your public profile, if the third party service and your account settings allow such sharing. The information we receive will depend on the policies and your account settings with the third party service.
- Information we automatically collect when you use our services
-
Some personal data is automatically collected when you use our services, such as the following:
- IP address
- Device identifiers
- Web browser information
- Page view statistics
- Browsing history
- Usage information
- Transaction information (e.g. transaction amount, date and time such transaction occurred)
- Cookies and other tracking technologies (e.g. web beacons, pixel tags, SDKs, etc.)
- Location information (e.g. IP address, zip code)
- Log data (e.g. access times, hardware and software information)
How we use information we collect
We process personal data to operate, improve, understand and personalize our services. For example, we use personal data to:
- Create and manage user
- Communicate with you about our products and services
- Contact you about service announcements, updates or offers
- Provide support and assistance for the products and services we provide
- Personalize website content and communications based on your preferences
- Meet contract or legal obligations
- Respond to user inquiries
- Fulfill user requests
- Comply with our legal or contractual obligations
- Resolve disputes
- Protect against or deter fraudulent, illegal or harmful actions
- Enforce our Terms of service
We will only process your personal data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.
Contractual Necessity: We process the following categories of personal data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of service with you, which enables us to provide you with the services. When we process data due to contractual necessity, failure to provide such personal data will result in your inability to use some or all portions of the services that require such data.
Consent: In some cases, we process personal data based on the consent you expressly grant to us at the time we collect such data. When we process personal data based on your consent, it will be expressly indicated to you at the point and time of collection.
Other Processing Grounds: From time to time we may also need to process personal data to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.
How we share information we collect
Comments: Our website offers publicly accessible comments about our products. You should be aware that any information you provide on this website — including profile information associated with the account you use to post the information — may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these services. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why.
Social Media Widgets: The services may include links that direct you to other websites or services whose privacy practices may differ from ours. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not this one.
Third-Party Widgets: Some of our services contain widgets and social media features, such as the Twitter "tweet" button. These widgets and features collect your IP address, which page you are visiting on the services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our services. Your interactions with these features are governed by the privacy policy of the company providing it.
With your consent: We share information about you with third parties when you give us consent to do so. For example, we sometimes display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Atlassian, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person. For more information on how we respond to government requests, see our Guidelines for Law Enforcement and our Transparency Report.
How we store and secure information we collect
How Long Do We Retain Your personal data?
We retain Personal Data about you for as long as necessary to provide you services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterwards, we retain some information in a depersonalized or aggregated form but not in a way that would identify you personally. For example, if you ordered a product, but delete your personal user account and user profile, the information only about the order, such as product SKU and quantity, will not be deleted.
What Security Measures Do We Use?
We seek to protect personal data using appropriate technical and organizational measures based on the type of personal data and applicable processing activity. For example, we have begun to use a central password management solution.
How to access and control your information
You have certain rights with respect to your personal data, including those set forth below. For more information about these rights, or to submit a request, please email [email protected]. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need to you to provide us with additional information, which may include personal data, if necessary to verify your identity and the nature of your request.
Access: You can request more information about the personal data we hold about you and request a copy of such personal data. You can also access certain of your personal data by emailing us at [email protected].
Rectification: If you believe that any personal data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by editing your profile(s).
Erasure: You can request that we erase some or all of your personal data from our systems either by deleting your profile(s) yourself or by emailing us at [email protected].
Withdrawal of Consent: If we are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your personal data, if such use or disclosure is necessary to enable you to utilize some or all of our services.
Portability: You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible, by emailing us at [email protected].
Objection: You can contact us to let us know that you object to the further use or disclosure of your personal data for certain purposes, such as for direct marketing purposes, by emailing us at [email protected].
Restriction of Processing: You can ask us to restrict further processing of your personal data, by emailing us at [email protected].
Right to File Complaint: You have the right to lodge a complaint about Company’s practices with respect to your personal data with the supervisory authority of your country or EU Member State, by emailing us at [email protected].
What If You Have Questions Regarding Your personal data?
If you have any questions about our data practices generally, please contact us using the following information:
Privacy Support
Astek Home, Inc.
15924 Arminta St.
Van Nuys, CA 91406
Links to Other Web Sites
We are not responsible for the practices employed by websites linked to or from the service, nor the information or content contained therein. Please remember that when you use a link to go from the service to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our website, is subject to that website's own rules and policies.
Personal Data of Children
We do not knowingly collect or solicit personal data from anyone under the age of 16. If you are under 16, please do not attempt to register for the services or send any personal data about yourself to us. If we learn that we have collected personal data from a child under age 16, we will delete that information as quickly as possible. If you believe that a child under 16 may have provided us personal data, please contact us at [email protected].
Your California Privacy Rights under CCPA
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personally identifiable information (if any) for their direct marketing purposes in the prior calendar year, as well as the types of personally identifiable information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to [email protected].
Changes to Our Privacy Policy
If we change our privacy policies and procedures, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.